Shipping policy

At SimplySelects, we aim to deliver your order as quickly and seamlessly as possible. Below are the details of our shipping rates, timelines, and procedures.

Processing & Handling Times

Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Confirmation: You will receive a notification with tracking information once your order has shipped.

Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to trace your package. Please allow up to 24 hours for tracking updates to register with the courier.

Missing, Delayed, or Damaged Packages

Delayed Packages: If your shipment hasn't arrived within 3 business days past the estimated delivery window, please reach out to us so we can investigate with the carrier.

Damaged Items: If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately with photo evidence so we can arrange a replacement or refund.

Lost or Stolen Packages: SimplySelects is not liable for packages marked as delivered by the carrier but reported missing by the recipient. We recommend contacting the carrier directly to file a claim.

Contact Us

If you have any questions about your shipment, feel free to get in touch:

Email: info@simplyselects.com

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM